Unemployment Insurance Division Library

Guide to the Unemployment Insurance Division Library

Collection context

Summary

Title:
Unemployment Insurance Division Library
Creators:
California. Unemployment Insurance Division. Library
Language:
English.
Preferred citation:

[Identification of item], Unemployment Insurance Division Library, EDD, State of California.

Background

Physical location:
For current information on the location of these materials, please consult the Library's online catalog.

About this collection guide

Collection Guide Author:
Processed by Unemployment Insurance Division Library staff; machine-readable finding aid created by Xiuzhi Zhou
Date Prepared:
© 2000
Date Encoded:
Machine-readable finding aid derived from Wordperfect. Date of source: Unknown.

Access and use

Restrictions:

Collection is open to all EDD/UID staff.

Terms of access:

Copyright has not been assigned to the UID Library. All requests for permission to publish or quote from reports must be submitted in writing to the Head of Employment Development Department. Permission is given for publication of federal and state documents in the public domain.

Preferred citation:

[Identification of item], Unemployment Insurance Division Library, EDD, State of California.

Location of this collection:
800 Capitol Mall, MIC 83
Sacramento, CA 95814, US
Contact:

Contents

A: ADMINISTRATIVE CIRCULARS

Background

Scope and content:

These are issued by the Administration Branch to provide instructions or information on fiscal, personnel, procurement, statistical and related activities.

B: BRANCH NOTICES (Tax and DI)

Background

Scope and content:

The Employment Tax Notices and Disability Notices are issued to control the internal operations of these branches. They supersede all other means of formal published instructions used within the Branch except subsequent amendments to manuals and handbooks.

D: DEPARTMENT NOTICES

Background

Scope and content:

These notices are issued by the Office of the Director to transmit information of department wide interest or to assign organizational responsibility for implementing policy.

E-FOD: ELECTRONIC FIELD OFFICE DIRECTIVE

Background

Scope and content:

E-FODs transmit changes in policy and procedure electronically to the Field Offices. A hard copy of each E-FOD originating in UI is retained in the library. [Prior to January 1995 they were transmitted in hard copy only, and were called FODs - see F: Field Office Directives].

E-OBD: ELECTRONIC BRANCH NOTICES

Background

Scope and content:

E-OBDs transmit changes in policy and procedure electronically to the Field Offices. They are more urgent or transitory than E-FODS.

E-OBM: ELECTRONIC BRANCH MEMORANDA

Background

Scope and content:

E-OBDs are Branch memoranda transmitting electronically information, instructions or procedures that are related to internal administration and may be sensitive or restricted to a limited audience.

EM: ELECTRONIC MESSAGES

Background

Scope and content:

Through the end of 1994 Electronic Messages transmitted urgent or transitory information to the Field Offices. From January 1995 they took the form of E-OBDs (see above) and were sent electronically.

EN: EXECUTIVE NOTICES

Background

Scope and content:

These are issued by the Office of the Director to provide overall policy and administrative direction to the Department.

EO: EXECUTIVE ORDERS

Background

Scope and content:

These are orders issued by the Director for the official delegation of authority to subordinate employees as provided for by Section 311 of the Unemployment Insurance Code.

F: FIELD OFFICE DIRECTIVES

Background

Scope and content:

See E-FODS above.

G: MABS

Background

Scope and content:

Merit Award Board Suggestions are ideas for improved policies, procedures or forms submitted by a state employee to the Merit Award Board.
The library retains the MABs which have been assessed by UI staff. They are in binders labeled either by form number, or by category, e.g. Appeals... Determinations Rulings... Overpayments...
If asked to do a MAB, check in the library to see if the same, or similar, suggestion has been received previously. You may save yourself a lot of work.
Since the beginning of 1995 a copy of the MAB Log Sheet (which tracks each MAB from its receipt in the Division to completion) is used as an index to the completed MABS which are sent to the library.

G: QIIs

Background

Scope and content:

Similar to MABs, these are suggestions from staff to improve policies and procedures. Unlike MABs, there is no monetary award if the suggestion is implemented.
The QII Log Sheet, which tracks each QII, is used as an index for the completed QIIs which have been sent to the library.

H: HISTORICAL PERSPECTIVE COLLECTION

Background

Scope and content:

This is a general collection of work-related material to be retained by UI Division, either permanently or for a designated period of time.
On the shelves are items which have been contributed to the library by staff members after they have finished with them so that they are in a central location, available to everyone. Here are such items as binders and other material from completed projects (including working notes and background material). There are also annual reports, magazine and newspaper clippings, and other relevant material which has been received in the Division.
This collection has research value. Here you can trace the evolution of a UI project or look for information on a particular subject.
Remember that there are certain categories, such as Data Processing Service Requests (DPSRs) and Trade Notices, where the older binders are in the library and the current binders are maintained by a staff member.

Arrangement on the shelf

The collection is arranged alphabetically by project or category as per the following list.
The headings in this list sometimes change as material is added or weeded.

I: FORMS

Background

Scope and content:

A supply of all current forms which originated in UI Division - or where UI Division is a joint author - is kept in the file cabinet. Current forms are individually cataloged.
If you know the DE number, go straight to the file cabinet. If you don't know the form number, search the library catalog.

These are kept in binders shelved next to the file cabinet. They are not individually cataloged.

I: CONTROLLED CORRESPONDENCE

Background

Scope and content:

"Controlled Correspondence" are letters from a citizen or public official (for example, where a constituent has complained to a legislator, who in turn writes to EDD). The response is drafted by an analyst and goes through a formal clearance process before being released.
There is no catalog record in the library catalog for the individual items, and the files are maintained by the clerical unit.

I: CHRONOLOGICAL FILES

Background

Scope and content:

These files contain UI correspondence, shelved chronologically by calendar week, and are maintained by the UI Division secretary.
There is no catalog record in the library catalog for the individual items.

JF: JOB FOLDERS

Background

Scope and content:

Job Folders are the folders in which staff keep the working notes, papers, research and final product for a particular assignment that required formal clearance.

Examples are:
  • BDGs (Benefit Determination Guides)
  • E-FODs (Electronic FODS - only certain E-FODS now have Job Folders, as the clearance form is attached to the hard copy of the E-FOD filed in the indexed binders)
  • FODs (Field Office Directives)
  • MATs (Manual Amendment Transmittals)
  • New forms or form revisions

[See the UI Operating Manual for policy and procedures relating to job folders.]
Job Folders are on the shelf in annual cumulations.
Prior to 1991 they are uncataloged, and are on the shelf according to the log-in number initially assigned by the clerical unit. From 1991 onwards they are cataloged.

L: LAW

Background

Scope and content:

This is a subsection of the Historical Perspective collection and is shelved in separate categories:

  • Federal legislation (includes Bill Analyses)
  • California legislation (includes Bill Analyses)
  • All States (compares the laws in all the states)
  • Administrative law, containing CUIAB (California Unemployment Insurance Appeals Board) Precedent Benefit Decisions and Precedent Rulings.

Note:
On the Legal Reference shelf in the BOOKS REFERENCE collection are current and obsolete California UI codes and Regulations; Black's Law Dictionary and other reference items.
The UID library's legal collection is "in-house" (basically the bill analyses and other work done by staff) and frequently must be supplemented by other resources:
The Internet
Get the latest version of any California or Federal bill as it goes through the legislative process; the unannotated codes for California and the other states; the Federal unannotated codes, the Code of Federal Regulations and the Federal Register.
EDD Legal Library
800 Capitol Mall, Room 5020. Ask a staff member to admit you to the library - it's kept locked. You can photocopy but not borrow. Their holdings include the annotated California and Federal codes and Titles 20 and 29 of the Code of Federal Regulations. The attorneys use Westlaw, a comprehensive legal data base which is updated daily.
Witkin State Law Library
914 Capitol Mall, Room 300. You can borrow much of their material, including the annotated State and Federal codes. Staff will assist with legal research or answer telephone reference questions (654-0185).

M: MANUALS

Background

Scope and content:

A collection of current manuals and handbooks arranged on the shelves in separate categories:

  • UI manuals, plus a few from JS and other EDD Divisions
  • UI Benefit Determination Guides
  • EDD Administrative Manual
  • DOL manuals

Note:
i) The State Administrative Manual (SAM) is on the Internet (sam.dgs.ca.gov/).
ii) Obsolete manuals and handbooks are in the Historical Perspective collection in the category "Manuals (obsolete)".

N: NEWSLETTERS

Background

Scope and content:

These are newsletters and similar periodic publications from EDD and other governmental and non-governmental agencies.
Note:
Certain Federal publications are also shelved here, including the Department of Labor's Unemployment Insurance Quality Control Annual Report and the monthly Reports and Testimony from the General Accounting Office.

O: OPERATIONAL REPORTS

Background

Scope and content:

A collection of UI and EDD operating reports, such as Expenditure Reports; Earned/Used Reports; UI Workload Forecast.

P: PLANNING DOCUMENTS

Background

Scope and content:

A collection of UI and EDD planning documents, including UI's Plan of Service, EDD's Annual Planning Information and similar documents from certain other Divisions, and Strategic Plan documents.
Note:
Although the charter Strategic Plan documents are here, material resulting from work groups initiated in response to the Strategic Plan are in the Historical Perspective collection. For example, the work done on global security is in the Historical Perspective collection in the category "Global Security".

R: REPORTS

Background

Scope and content:

A collection of the reports relating to UI programs and activities which are produced by UI's Unemployment Statistics Analysis Unit (USA) and which are listed in their Reports Inventory Data Index.
These reports have been cataloged in the library catalog as the Reports Inventory Data Index . - which is displayed at the beginning of the collection - provides adequate access. You can find items by report number or name, or by subject by referring to the "Data Element Index" section.

S: STATES

Background

Scope and content:

These items from other states are shelved alphabetically by state, in accordance with official postal abbreviations, e.g. AL = Alabama... CA = California. If you want to know how another state handles a particular problem, this would be a good place to start.
Note:
The ITSC (Information Technology Support Center) web site on the Internet (http://www.itsc.state.md.us)contains comparative state information, including Comparison of State Unemployment Insurance Laws. The latter document is also in hard copy in the legal collection on the shelf labeled "L: States", along with Highlights of State Unemployment Compensation Laws.

T: TRAINING

Background

Scope and content:

Material related to staff training, including binders with the record of training individual staff have received, and various catalogs offering training and courses.

V: VIDEOS, 1991-1999

Background

Scope and content:

Sixty videos in the UID Library are cataloged. They include videos produced by the UI Division, EDD, DOL, and some of commercial origin. Access points include : NAFTA, claim records, customer surveys, UI adjudication, claim records, single client data-base, one-stop, and an EDD overview video. A new series released by the Director's office is entitled "Arm Side Chat" with Michael Bernick.

US LETTERS

Background

Scope and content:

This is a collection of Department of Labor (DOL) "letters", including General Administrative Letters, Training and Employment Notices and UI Program Letters. When they are received in the library, they are logged into the appropriate binder, e.g.,
The individual letters are not cataloged in the library catalog. To find one of these letters either by number or subject, you need to pull the appropriate binder and scan the log-in sheet.

US REPORTS

Background

Scope and content:

These are reports issued or sponsored by Federal agencies, primarily DOL, but also including, for example, those from the General Accounting Office and Reports to Congress.

US SERIES

Background

Scope and content:

These are reports issued in series by Federa agencies. The majority are DOL's Employment and Training Administration series, which are on the shelf according to year and number:

  • Unemployment Insurance Occasional Paper 95-1
  • Unemployment Insurance Occasional aper 95-2

Note:
i) Federal manuals, newsletters and training materials are kept in the appropriate collections in the EDD DOCS collection, but they have a catalog card in the library catalog, which tells you where to find them.
ii) DOL has a home page on the Internet (www.dol.gov)Although policy and procedure are transmitted by DOL to UI through the normal channels (such as UI Program Letters and appropriate manuals) the Internet site contains current material. You could check here for a recent UI Program Letter which may not yet be in the library binder. The site also has, for example, recent DOL Federal Register Notices.

Japan: A National System, 7/8/93

Summary

Dates:
7/8/93

Tom Peters: The Forgotten Customer

Beginning EMC-2: TAO Electronic Mail

How To Use Franklin Planner

NAFTA Trade Adjustment Assistance

NAFTA/TAA, 7/12/95

Summary

Dates:
7/12/95

Teleserve

Teleserve (Spanish)

Improving Programs Through Survey Results, Circa 1994-95

Summary

Dates:
Circa 1994-95

Conducting Effective Customer Survey, Circa 1994-95

Summary

Dates:
Circa 1994-95

Leading a Successful Cultural Transformation, Circa 1994-95

Summary

Dates:
Circa 1994-95

Contents

Tape 1 (150 minutes)

Tape 2 (131 minutes)

Tape 3 (134 minutes)

Using Customer Data for Continuous Quality Improvement, Circa 1994-95

Summary

Dates:
Circa 1994-95

Contents

Tape 1 (128 minutes)

Tape 2 (150 minutes)

Knowing How Your Customers Define Quality and How You Measure Up, Circa 1994-95

Summary

Dates:
Circa 1994-95

Contents

Tape 1 (95 minutes) VHS

Tape 2 (143 minutes) VHS

Tape 3 (79 minutes) VHS

Using Customer Data for Continuous Quality Improvement, Circa 1994-95

Summary

Dates:
Circa 1994-95

Contents

Tape 1 (142 minutes) VHS

Tape 2 (97 minutes) VHS

Tape 3 (66 minutes) VHS

Confidential Medical Information

UI Adjudicators

Contents

Part 1: An Introduction

Part 2: Fact-Finding Interviewing Techniques

Part 3: Quality Performance Index

Part 1: 22 minutes VHS

Part 2: 32 minutes

Part 3: 23:45

Mail/Processing Final

Claim Record: Payment History Display, July 11, 1991

Summary

Dates:
July 11, 1991

Keynote

UI Online

How to get a State Job, 9/19/93

Summary

Dates:
9/19/93

NAFTA/TAA, 7/12/95

Summary

Dates:
7/12/95

ONE-STOP: Access for Everyone, July 1, 1999

Summary

Dates:
July 1, 1999

EDD Overview Video, 9/1/99

Summary

Dates:
9/1/99

Single Client Data Base, 8/27/93

Summary

Dates:
8/27/93

IAPES Presentation, 5/97

Summary

Dates:
5/97

UI/JS Strategic Plan, 5/15/96

Summary

Dates:
5/15/96

1997 "Town Hall" Meeting, 1997

Summary

Dates:
1997

Mark Sanders, 11/1/96

Summary

Dates:
11/1/96

Message from Director, 11/17/95\

Summary

Dates:
11/17/95\

Managers Conference, 11/1/96

Summary

Dates:
11/1/96

UID Tonight Show, 9/5/96

Summary

Dates:
9/5/96

UI/DI Check Process, 3/16/95

Summary

Dates:
3/16/95

Benefit Payment Process, 11/22/96

Summary

Dates:
11/22/96

Continued Claims Automation, 10/92

Summary

Dates:
10/92

Ergonomics, 6/10/93

Summary

Dates:
6/10/93

Single Client Data Base, 8/27/93

Summary

Dates:
8/27/93

Telephone Claim Filing, 12/14/94

Summary

Dates:
12/14/94

Operations Branch Strategic Plan, 5/29/96

Summary

Dates:
5/29/96

Employment and Training Program, 10/92

Summary

Dates:
10/92

Employment and Training, 10/92

Summary

Dates:
10/92

Trade Dispute Video, 5/24/94

Summary

Dates:
5/24/94

"Arm Side Chat" Videos, 12/99, Produced by the EDD Communications Office (916) 654-9029

Summary

Dates:
12/99, Produced by the EDD Communications Office (916) 654-9029

The Making of Riverside Call Center, 4/6-4/7/97

Summary

Dates:
4/6-4/7/97

The Making of Riverside Call Center, 3/12/97

Summary

Dates:
3/12/97

San Diego Call Center, 11/96

Summary

Dates:
11/96

California Unemployment Insurance Automated System, November, 1985

Summary

Dates:
November, 1985

San Diego Call Center Video, 2/23/98

Summary

Dates:
2/23/98

Telephone Claim Filing, 2/23/98

Summary

Dates:
2/23/98

The New Guy

U.I. 60th Anniversary

The Changing Times Video, October 2, 1998

Summary

Dates:
October 2, 1998

The Power of Vision